Refund policy

🚗 Garage Exotica Return Policy

At Garage Exotica, we stand behind the quality of our products and want you to shop with confidence. If you’re not fully satisfied with your order, we’ll do our best to make it right.

✅ Returns & Exchanges

  • Timeframe: Returns are accepted within 30 days of delivery.

  • Condition: Items must be unused, in original packaging, and resellable.

  • Exclusions:

    • Opened chemicals, detailing products, or consumables (due to safety and contamination concerns).

    • Special-order items or clearance items (final sale).

  • Defective/Damaged Products: If your item arrives defective, damaged, or incorrect, contact us within 7 days of delivery and we’ll replace or refund it at no cost to you.

💸 Refunds

  • Refunds will be issued to your original payment method once the return is received and inspected.

  • Please allow 5–7 business days for refunds to appear on your statement.

🚚 Return Shipping

  • Customer-Initiated Returns: Customer is responsible for return shipping costs.

  • Our Mistake (damaged, defective, or incorrect items): Garage Exotica will cover return shipping or provide a prepaid label.

🔄 Exchanges

Want to swap for a different product? No problem — exchanges follow the same conditions as returns. Just let us know what you’d like instead when initiating your request.

📩 How to Start a Return

  1. Email us at garageexotica@gmail.com with your order number.

  2. Include photos if your product is damaged or defective.

  3. We’ll send instructions (and a prepaid return label if applicable).

❗ Important Notes

  • Returns sent without prior authorization may not be accepted.

  • Garage Exotica is not responsible for items lost or damaged during return shipping.

  • Once opened, chemicals and consumables cannot be returned.